Buyer Beware: Star Ratings Actually Steer Us Away From the Best Shopping Deals
That’s why Amazon.com has gone to great lengths to eliminate AI-generated and paid reviews from its marketplace, says Ben Donovan, lead analyst at e-commerce analysis firm Marketplace Pulse. The company has booted several electronics retailers because they were paying for fake reviews, despite their having annual sales in the hundreds of millions of dollars.
Most online marketplaces are designed to give priority to items that are “good enough and cheap, rather than good enough and premium,” says Donovan. His research suggests that Amazon’s algorithm bumps up cheaper items that are selling in higher volumes, as opposed to more expensive ones that sell more slowly.